Frequently Asked Questions
Everything you need to know about your BELLAMI hair journey.
How do I choose the right hair extension shade?
We offer a free color matching service! You can upload a photo of your hair in natural lighting to our website, and our experts will recommend the perfect match from our range of over 50 shades.
What is the difference between Remy and Non-Remy hair?
BELLAMI uses 100% Remy Human Hair, which means the cuticles are kept intact and aligned in the same direction. This prevents tangling and ensures a silky, natural appearance that lasts longer.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their hair extensions sooner.
Can I use heat styling tools on my extensions?
Yes, because our extensions are made from 100% human hair, you can use blow dryers, flat irons, and curling wands. We recommend using a heat protectant spray and keeping the temperature below 350°F to maintain hair health.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided that the security seal has not been broken and the hair has not been worn or tampered with due to hygienic reasons.
How often should I wash my hair extensions?
Since extensions do not receive natural oils from the scalp, they don't need frequent washing. We recommend washing them every 15-20 wears or when there is significant product buildup.